Privacy Policy
Last Updated: October 2026
Refaris respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Refaris (“Refaris,” “we,” “us,” or “our”) may collect, use, disclose and protect personal information when you visit refaris.ai, communicate with us, submit information through our website, or otherwise interact with Refaris.
This Privacy Policy applies to information collected through the Refaris website and related business communications. Separate or additional privacy terms may apply to Refaris products, AI agents, customer implementations or services where personal information is processed on behalf of a customer.
1. Information We Collect
The information we collect depends on how you interact with Refaris.
Information You Provide
You may provide information directly to us when you:
• submit a contact or inquiry form;
• request information about Refaris services or products;
• communicate with us by email or other channels;
• subscribe to communications or content;
• participate in a consultation, demonstration or business discussion; or
• otherwise voluntarily provide information to Refaris.
This information may include:
• name;
• company or organization;
• job title;
• business email address;
• telephone number;
• information contained in your message or inquiry;
• areas of interest;
• information about your organization’s business needs, technology or marketing environment; and
• other information you choose to provide.
Please do not submit confidential, legally privileged, highly sensitive or unnecessary personal information through general website forms.
Information Collected Automatically
When you visit the Refaris website, certain information may be collected automatically through cookies, analytics technologies, server logs and similar technologies.
Depending on the technologies implemented on the website, this may include:
• IP address;
• browser and device information;
• operating system;
• referring website or source;
• pages viewed;
• time spent on pages;
• links or features used;
• approximate geographic location derived from an IP address; and
• other website interaction information.
We may use this information to operate, secure, understand and improve the website and our marketing activities.
2. How We Use Information
Refaris may use personal information to:
• respond to inquiries and requests;
• communicate with prospective and existing customers;
• provide information about Refaris services and products;
• arrange consultations or demonstrations;
• understand customer and market needs;
• operate and improve the Refaris website;
• analyze website usage and performance;
• develop and improve Refaris offerings;
• personalize communications or website experiences where appropriate;
• maintain security and prevent misuse;
• comply with legal and regulatory obligations;
• establish, exercise or defend legal rights; and
• conduct ordinary business operations.
Where required by applicable law, Refaris will rely on an appropriate legal basis for processing personal information, such as consent, performance of a contract, compliance with a legal obligation or legitimate business interests.
3. Marketing Communications
If you request information from Refaris or otherwise provide your contact information, we may communicate with you regarding your inquiry and, where permitted by law, related Refaris services, products, research or insights.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting Refaris.
Unsubscribing from marketing communications does not necessarily prevent Refaris from sending transactional, administrative or other non-marketing communications where appropriate.
4. Cookies and Similar Technologies
Refaris may use cookies and similar technologies to operate the website, understand website usage, remember preferences, measure performance and support marketing activities.
Cookies may include:
Essential cookies necessary for website functionality and security.
Analytics cookies used to understand how visitors interact with the website.
Preference cookies used to remember settings or choices.
Marketing cookies that may be used to understand campaign effectiveness or support relevant advertising, if such technologies are implemented.
Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.
Additional information about the cookies and technologies actually used on refaris.ai will be provided through the Refaris Cookie Policy and, where applicable, the website’s cookie-management interface.
5. How We Share Information
Refaris does not sell personal information for money.
We may disclose personal information to third parties where reasonably necessary to operate our business, including:
• website hosting and infrastructure providers;
• email and communications providers;
• analytics providers;
• CRM and marketing technology providers;
• professional advisers such as attorneys, accountants and consultants;
• contractors or service providers working on behalf of Refaris; and
• other technology providers necessary to deliver or support Refaris services.
These organizations may process information only as permitted by applicable agreements and law.
We may also disclose information when reasonably necessary to:
• comply with applicable law, regulation, subpoena or legal process;
• protect the rights, security or property of Refaris or others;
• investigate fraud, security incidents or misuse;
• enforce applicable agreements; or
• establish, exercise or defend legal claims.
If Refaris participates in a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, information may be disclosed or transferred as part of that transaction subject to applicable law.
6. AI Technologies
Refaris develops and uses artificial intelligence technologies as part of its business, products and services.
Depending on the context, information provided to Refaris may be processed using AI-enabled tools to support activities such as analysis, research, content development, workflow automation, business operations or delivery of Refaris services.
Refaris does not intend for visitors to submit sensitive or confidential information through general website forms for processing by AI systems.
Where Refaris processes customer data through an AI product or service as part of a commercial engagement, the handling of that information may be governed by the applicable customer agreement, data-processing agreement, product terms or other contractual provisions.
The specific AI technologies, subprocessors, data-use restrictions, retention requirements and customer controls applicable to commercial Refaris products may be addressed separately rather than through this general website Privacy Policy.
7. Customer Data and Refaris AI Agents
Refaris may provide AI Agents, custom AI solutions and related technologies that interact with customer systems or data.
When Refaris processes personal information on behalf of a customer through such products or services, the customer may determine the purposes and means of that processing and Refaris may act as a service provider, processor or similar role under applicable privacy law.
In those circumstances, requests concerning personal information processed on behalf of a Refaris customer may need to be directed to the applicable customer.
The collection, processing, retention and use of customer data through Refaris products will be governed by the applicable commercial agreements and privacy terms.
8. Data Retention
Refaris retains personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, communicating with customers and prospects, complying with legal obligations, resolving disputes and enforcing agreements.
Retention periods may vary depending on the nature of the information, the reason it was collected, contractual requirements and applicable law.
When information is no longer reasonably required, Refaris may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and business practices.
9. Data Security
Refaris uses reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
However, no website, network, transmission method or information system can be guaranteed to be completely secure.
Users should therefore exercise appropriate care when transmitting information electronically and should not submit sensitive or confidential information through general website forms unless specifically requested through an appropriate process.
10. International Data Transfers
Refaris may operate, use service providers or process information in countries other than the country where the information was originally collected.
As a result, personal information may be transferred to or processed in jurisdictions with different privacy laws.
Where required by applicable law, Refaris will use appropriate mechanisms or safeguards for international transfers of personal information.
11. Your Privacy Rights
Depending on where you live and applicable law, you may have rights concerning your personal information.These may include the right to:• request access to personal information Refaris maintains about you;• request correction of inaccurate information;• request deletion of certain information;• object to or restrict certain processing;• withdraw consent where processing is based on consent;• request portability of certain information;• opt out of certain marketing communications; and• exercise other rights provided by applicable privacy laws.These rights are not absolute and may be subject to legal exceptions.To submit a privacy request, contact:hello at refaris.aiRefaris may take reasonable steps to verify the identity of a person submitting a privacy request before acting upon it.Where applicable, individuals may also have the right to lodge a complaint with the relevant data-protection or privacy authority.
12. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law and whether it applies to Refaris, these may include rights to access, correct or delete personal information and rights concerning certain forms of data sharing, targeted advertising or profiling.
Refaris will honor applicable privacy rights where legally required.
Nothing in this Privacy Policy is intended to provide rights that do not otherwise apply under applicable law.
13. European Economic Area, United Kingdom and Switzerland
If applicable privacy laws in the European Economic Area, United Kingdom or Switzerland govern the processing of your personal information, you may have additional rights regarding access, correction, deletion, restriction, objection, portability and withdrawal of consent.
Where Refaris relies on legitimate interests to process personal information, those interests may include operating and improving our business, responding to business inquiries, maintaining security, understanding our market and communicating about relevant Refaris services.
Where consent is required, you may withdraw that consent subject to applicable law.
International transfers will be handled using legally appropriate safeguards where required.
14. Children’s Privacy
The Refaris website, products and services are intended for businesses and professionals and are not directed to children.
Refaris does not knowingly collect personal information from children through this website. If we learn that personal information from a child has been collected in circumstances where parental consent or another legal basis was required, we will take appropriate steps consistent with applicable law.
15. Third-Party Websites and Services
The Refaris website may contain links to websites, services or resources operated by third parties.
Refaris does not control and is not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal information to them.
16. Changes to This Privacy Policy
Refaris may update this Privacy Policy periodically to reflect changes in our business, website, technologies, products or legal obligations.
When the policy is updated, the Last Updated date at the top of this page will be revised.
Material changes may be communicated through the website or by other appropriate means where required by law.
17. Contact Refaris
Questions, requests or concerns regarding this Privacy Policy or Refaris’s handling of personal information may be directed to:
Refaris
hello at refaris.ai
For general inquiries:
hello at refaris.ai
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